Khayru, Rafadi Khan, et al. “Procedural Certainty and Institutional Legitimacy in Managing Urban Citizen Disputes”. Legalis Et Socialis Studiis (L355), vol. 2, no. 1, Apr. 2024, pp. 27-40, https://lss-jurnal.unsuri.ac.id/index.php/lss/article/view/29.